So, you’ve decided to be an entrepreneur, which probably means it wasn’t a decision at all. You either ARE an entrepreneur or you are NOT. Entrepreneurs guide their own destiny and build their own businesses using systems to facilitate intentional forward movement. Entrepreneurs have vision. They feel things, they dream things and they let intuition [...]

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Most of us in business have encountered the occasional angry customer. No matter what we say, this person remains angry. If we each step back, I’m certain most of us will admit to being that angry customer at least once in our lifetime. I know I’ve spoken a bit sharper than I should have a [...]

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Many women that I run into seem to have this problem. I often wonder why some women are prone to undervalue their services and their own work. Why are we afraid to charge what we are worth? What can you do to increase your self worth and get the price you deserve? Focus on your [...]

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Customer service is vital to our business. If you have none then you don’t have a business. How you treat your customers will partly depend on whether they will become returning customers. Although it’s ideal to show your appreciation now and then, the holidays seem to be the perfect time of year to give back [...]

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The key to developing a good relationship with your customers starts with communication. Once a direct sales representative has established a customer/rep relationship with someone it’s important for her to communicate clearly what service the customer can expect. When appropriate, even a written formal agreement can be used to insure that both parties are clear [...]

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All of us want to make a sale. However that sale will only come if we offer our customer exactly what they want. Today, there are many many choices, both online and offline. Do a web search for any one product and you’ll find there are thousands out there selling the exact same product. Then [...]

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The Holidays are a great reason to call ALL of your previous customers and hostesses to offer a show, schedule a private appointment and gather referrals. Here are just a few tips to help you get on that phone. Put yourself in a positive frame of mind before you make the call so you can [...]

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by Barb Girson: I learned quickly in direct sales that I had to approach booking parties with a plan or I would not book parties. Thus when I decided to become a booking expert and truly master the skill, my booking average went up to 3-4 bookings per party. Because my success was not without [...]

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If you are in direct sales then you know that life happens. Products get delayed, items don’t meet customer expectations and companies even run out of products and must quit manufacturing them for one of many reasons. When these things happen, how are you conveying the information to your customers and downline? How you convey [...]

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